First Direct is a telephone and internet-based retail bank division of HSBC Bank plc based in the United Kingdom. First Direct has headquarters in Leeds, England, and has 1.45 million customers. It was awarded Most Trusted Financial Provider by Moneywise in 2019 and was ranked top in the February 2020 Competition and Markets Authority bi-annual survey for overall service quality.
Call Connection Service
This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with First Direct. The direct number can be found here at a lower cost.
All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.
All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.
Our Service: Calling from a Landline? Have a pen & paper ready.
- What Is Directory Network?
Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.
When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.
- Record Your Call
Want to record your call with First Direct? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.
Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.
If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.
- Our Services
Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.
We save customers time and connect you quickly through to the business that you wish to speak with.
The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service
First Direct
Customer Services
Address
40 Wakefield Road, Leeds LS98
Phone
0345 610 0100
Hours
Lines are open 24/7.
First Direct is a telephone and internet-based retail bank division of HSBC Bank plc based in the United Kingdom.
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