Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Passport Office. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Passport Office? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Passport Office

Customer Services

Passport Office

Address

PO Box 767, Southport. PR8 9PW

Phone

0300 222 0000

Hours

Monday to Friday, 8am to 8pm Saturday, Sunday and UK bank holidays, 9am to 5:30pm

Contact Her Majesty’s Passport Office (HMPO) for advice or complaints about British passports issued in the UK. There are different ways to contact HMPO depending on your circumstances.

 

Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm

Her Majesty’s Passport Office
PO Box 767
Southport
PR8 9PW

If you need a passport urgently

Call the Passport Adviceline if either:

  • you need to travel urgently for medical treatment, or because a friend or family member is seriously ill or has died
  • you cannot go to your appointment to get a passport because you’re self-isolating or have coronavirus (COVID-19) symptoms

Use the Fast Track or Online Premium services if you need a passport urgently for any other reason.

You can track your passport application if you’ve already applied.

Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm

To make a complaint

To make a complaint, you can either:

  • use the online enquiry form – you’ll get a reply within 72 hours
  • contact HMPO by post

Her Majesty’s Passport Office
PO Box 767
Southport
PR8 9PW

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