Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Spark Energy. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Spark Energy? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Spark Energy

Customer Services

Address

Ettrick Riverside, Dunsdale Rd, Selkirk TD7 5EB

Phone

0345 130 8966

Hours

9am-5pm Monday to Friday

Ofgem appointed OVO Energy to take over Spark Energy’s 290,000 customer accounts; OVO continues to run Spark as a separate brand.

Spark Energy is an electricity and gas supplier in the United Kingdom, established in 2007 and headquartered in Selkirk, Scottish Borders. Its operating company Spark Energy Supply Ltd entered administration in November 2018, and industry regulator Ofgem appointed OVO Energy to take over Spark Energy’s 290,000 customer accounts; OVO continues to run Spark as a separate brand.

Spark Energy began in 2007 as a small start-up company. The board’s background was in the letting industry and they started Spark Energy to fill a gap in the utility market to meet the needs of letting agents, landlords and tenants. The company was established by Canadian entrepreneur PJ Darling, after research into the utilities and property management markets. Co-founder Chris Gauld was the primary driver and leader of the business during the early stages.

Spark was based in a former converted mill building in Town hill after moving from Penlan in 2016. The company made its first profit in 2013. In January 2014 the firm signed a deal with Morgan Stanley. Further growth occurred, which the company attributed to investment in its customer services and marketing. Some rebranding also took place, including the introduction of the tagline ‘Bringing Energy to Life’.

In Spring 2014, Gauld was appointed as chief executive after Darling sold his stake in the business. In 2014 they were placed 23rd on the Sunday Times Fast Track 100, the highest-ranked Scottish company on the list.

Spark had a long relationship with both Scottish Enterprise and the Scottish Investment Bank, with the latter having invested around £855,000 with the company since 2008.

In 2015, Spark Energy reported a turnover of more than £80 million. As of July 2015, the company was thought to be one of the five largest employers in the Scottish Borders, with over 300 staff based at their offices in Selkirk, 120 of whom are in customer care. In August 2015 the company recruited three senior executives, increasing the size of its leadership team. The company was granted a temporary derogation from regulator Ofgem from 22B.2(b) and paragraph 4 of SLC 22B of its gas and electricity supply licences in respect of the Affordable Social Housing Prepayment Tariff.

In June 2016, the company announced that a management buyout, led by CEO Chris Gauld and CFO Hamish Osborn, was close to completion in a deal estimated to be worth in excess of £50 million.

In 2016, the company acquired a 50% stake in a Sussex-based telecoms company, Home Telecom Ltd, for an estimated £3 million, as part of a mutual and existing relationship with Country Wide who owned the other 50% of the business. This saw the firm acquire approximately 14,000 telecoms customers.

Spark Energy Supply ceased trading on 23 November 2018 following financial difficulties, including non-payment of £14m to energy regulator Ofgem under the Renewables Obligation scheme. Ofgem appointed Bristol-based OVO Energy to take over the 290,000 customer accounts, and OVO also acquired Spark Energy Limited.

OVO continues to use the Spark brand and retained the company’s Selkirk offices and staff

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