Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Thames Water. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Thames Water? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Thames Water

Customer Services

Address

Clearwater Court, Vastern Road, Reading RG1 8DB

Phone

0800 316 9800

Hours

Monday-Friday 8am-8pm Saturday 8am-6pm

Thames Water is a large private utility company responsible for the public water supply and wastewater treatment in most of Greater London, Luton, the Thames Valley, Surrey, Gloucestershire, North Wiltshire, far west Kent.

Thames Water Utilities Ltd, known as Thames Water, is a large private utility company responsible for the public water supply and wastewater treatment in most of Greater London, Luton, the Thames Valley, Surrey, Gloucestershire, North Wiltshire, far west Kent, and some other parts of England; it has a considerable local monopoly. Thames Water is the UK’s largest water and wastewater services company, and supplies 2.6 billion litres (570 million imperial gallons) of drinking water per day, and treats 4.7 billion litres (1,000 million imperial gallons) of wastewater per day. Thames Water’s 15 million customers comprise 27% of the UK population.

Thames Water is responsible for a range of water management infrastructure projects including the Thames Water Ring Main around London; the Lee Tunnel; Europe’s largest wastewater treatment works and the UK’s first large-scale desalination plant, both at Beckton. Thames Water awarded Bazalgette Tunnel Ltd the contract to build the £4.2 billion London Tideway Tunnel Infrastructure proposals by Thames Water include the proposed reservoir at Abingdon, Oxfordshire, which would be the largest enclosed or bunded reservoir in the UK.

Thames Water is regulated under the Water Industry Act 1991 and is owned by Kemble Water Holdings Ltd, a consortium formed in late 2006 and formerly owned by Australian-based Macquarie Group’s European Infrastructure Funds specifically for the purpose of purchasing Thames Water. Currently, the largest shareholders are the Canadian pensions group OMERS (23%), BT Pension Scheme (13%), the Abu Dhabi Investment Authority (9.9%), the China Investment Corporation (8.7%) and the Kuwait Investment Authority (8.5%). The name of the company reflects its role in providing water to the drainage basin of the River Thames and not the source of its water, which is taken from a range of rivers and boreholes.

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