Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Wickes. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Wickes? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Wickes

Customer Services

Address

19 Colonial Way, Watford. WD24 4JL

Phone

0330 123 4123

Hours

Monday - Saturday: 8am - 6pm Sunday: 10am - 5pm

Wickes is a home improvement retailer and garden centre.

Wickes is a home improvement retailer and garden centre, based in the United Kingdom with more than 230 stores throughout the country. Its main business is the sale of supplies and materials, for homeowners and the building trade.

Wickes was founded by Henry Dunn Wickes, in Michigan, United States in 1854, and in 1972, Wickes Corporation, along with British builders merchant, Sankeys, opened its first store in the United Kingdom. By 1987, Wickes was trading from forty-one locations and was floated on the London Stock Exchange under the leadership of CEO, Henry Sweetbaum. Serious accounting irregularities, involving the overstatement of profits, were uncovered in June 1996.

In November 1996, Bill Grimsey was appointed CEO, to oversee its recovery from the scandal, that saw its share price suspended and the banks foreclosing. In January 1997, Grimsey launched a rights issue, started an employee share scheme, and turned around the company to the point where it was bought by Focus Do It All, backed by Duke Street Capital, in September 2000.

Wickes grew from 131 stores in October 2000 to 172 in March 2004, including the rebranding of 36 stores of Focus DIY. Focus Group sold Wickes to Travis Perkins in December 2004. The sale was completed in February 2005.

Wickes acquired seven stores from Focus DIY in October 2007, after Cerberus Capital took it over in June 2007 for £1; these stores were in Glossop, Mansfield, Penrith, Bulwell, Plumstead, Dumfries, and Hereford.

In December 1996, the management of Wickes decided to cut back its operations in France, Belgium and Holland and to concentrate solely on its operations in the United Kingdom. All mainland operations in Europe were sold to the French do it yourself chain, Bricorama, in June 1997. The company’s joint venture in South Africa ended in February 1997.

In May 2011, it was announced that Wickes had purchased thirteen stores from the appointed administrators of Focus DIY, Ernst & Young, saving 345 jobs. By 2017, the company had over two hundred stores in the United Kingdom. In October 2016, Wickes announced plans to shut stores amid ‘uncertain trading’.

The company had entered into a franchise agreement for the Wickes brand to be operated in Ireland by a subsidiary of Moritz Holdings, an Irish developer. The first store opened in Limerick. Moritz had planned to open fifteen stores within five years, but initial plans for a €30m expansion were later put on hold, pending an assessment of market conditions, in April 2009. The franchise relationship ended in February 2013, with the store closed down, and the liquidator was “denied access” to the store.

In May 2018, the BBC reported that Wickes is to cut a third of its head office workforce in a bid to reduce costs. Parent company Travis Perkins said the cull would affect workers in Watford, Hertfordshire, where it employs three hundred people.

In July 2019, along with reports of sales being up 9.7%, the parent company of Wickes, Travis Perkins, announced plans to action a demerger and spin-off Wickes, quoting Wickes “is well-positioned to thrive as a stand-alone business” and “will have the autonomy to execute on its strategy and allocate capital to its customer proposition and growth opportunities with a clearer focus.” In April 2021, it was confirmed that Wickes would be demerged from Travis Perkins by the end of the month.

On 28 April 2021 at 8 am the demerger was completed with Wickes Group plc launching on the London Stock Exchange.

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