Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with West Midlands Railway. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with West Midlands Railway? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

West Midlands Railway

Customer Services

Address

2nd Floor St Andrew's House, 18-20 St Andrew Street, London, United Kingdom, EC4A 3AG

Phone

0333 311 0039

Hours

Telesales and journey planning (7-days a week: 8am – 10pm) Online sales support (7-days a week: 8am – 10pm) Assisted travel bookings and information (7-days a week 8am ​– 10pm. Weekends and Bank Holidays: 8am – 4pm) Customer relations queries (Monday to Friday: 7am – 7pm. Weekends and Bank Holidays: 8am – 4pm

West Midland Trains operates passenger trains on the West Midlands franchise between London and the English Midlands

West Midlands Trains (WMT) is a train operating company in the United Kingdom. It operates passenger trains on the West Midlands franchise between London and the English Midlands under two trade names: West Midlands Railway (WMR) (within the West Midlands region) and London Northwestern Railway (LNR) (outside the region).

It is owned by a consortium of three companies: Abellio, JR East and Mitsui & Co.

Unlike the previous London Midland franchise, which was solely accountable to the DfT, West Midlands is also accountable for services that operate wholly within the West Midlands region to West Midlands Rail Executive, a group of 16 local authorities. However, DfT must still approve any changes West Midlands Rail wish to make until the franchise is re-let.

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