Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Kaleidoscope. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Kaleidoscope? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Kaleidoscope

Customer Services

Address

66-70 Vicar Lane, Little Germany, Bradford, West Yorkshire, BD99 2XG

Phone

0333 200 8018

Hours

Monday to Saturday, 8am to 6pm

Kaleidoscope is a catalogue and online-based retailer specialising in women’s fashion.

Kaleidoscope is a catalogue and online-based retailer specialising in women’s fashion and accessories but also stocking homeware and electricals. Kaleidoscope is owned by Freemans Grattan Holdings (previously named Otto UK), which is in turn owned by Otto GmbH – one of the largest retailers in the world with over 50,000 employees at 123 companies across more than 20 countries.

Freemans Grattan Holdings largely operates in the UK through brands including Freemans, Grattan, Kaleidoscope, Oli, Look Again, Bon Prix and Witt. The company also owns Hermes (Previously named Parcelnet) – A European home delivery courier company.

Kaleidoscope was originally a division of W H Smith and traded as its Book Club merchandise catalogue. This division was better known as BCA (Book Club Associates). In 1982 Grattan purchased both the Kaleidoscope name and the mailing list. The operation was operated from a location in Leicester with both computer and distribution resources being used in Bradford, from Grattan.

In 1985 Grattan purchased the Scotcade operation in Bridgnorth, Shropshire, Kaleidoscope relocated there and operated from with both Companies under one roof. The next few years saw the business development and the acquisition of Aspect (a similar operation to Scotcade), which was originally based in Wetherby. This growth led to the formation of a strong Direct Mail Division. During this time Grattan, under the direction of David Jones (MD), had merged with Next who were based in Leicester and managed by George Davies (retailer) – who is now synonymous with the ‘George’ brand in Asda stores. As a result of the Next site having sizeable office space Kaleidoscope returned to Leicester in 1989.

1991 saw the current owners, Otto GmbH, purchase Grattan Plc, with Kaleidoscope part of this deal. The Direct Mail Division remained in Leicester but moved to a new location in 1994-1995. In 1997 Kaleidoscope moved to Bradford joining the rest of the group. They occupied separate office space on the third floor of Anchor House, Bradford, housing the Kaleidoscope operation.

In December 2008, Otto UK became Freemans Grattan Holdings (FGH) Kaleidoscope is one of their brands. The business has seen a gross annual turnover of £4m in 1982 increasing to its current figure of approximately £100m. The workforce has 60 personnel, with the resources of FGH playing a vital supporting role.

The main focus now is on women’s fashion targeting affluent women aged predominantly 45+; the product range also includes fashion accessories, bedding and soft furnishings, homewares. and gardening. Approximately half of all demand is generated online.

Skip to content