Air New Zealand

Customer Services

Address

185 Fanshawe Street Auckland 1010, New Zealand

Phone

0800 028 4149

Hours

24/7

Air New Zealand Limited is the flag carrier airline of New Zealand.

Air New Zealand

Customer Services

Address

185 Fanshawe Street Auckland 1010, New Zealand

Phone

0800 028 4149

Hours

24/7

Air New Zealand Limited is the flag carrier airline of New Zealand.

Air New Zealand Limited is the flag carrier airline of New Zealand. Based in Auckland, the airline operates scheduled passenger flights to 20 domestic and 31 international destinations in 20 countries, primarily around and within the Pacific Rim. The airline has been a member of the Star Alliance since 1999.

Air New Zealand originated in 1940 as Tasman Empire Airways Limited (TEAL), a company operating trans-Tasman flights between New Zealand and Australia. TEAL became wholly owned by the New Zealand Government in 1965, whereupon it was renamed Air New Zealand. The airline served only international routes until 1978, when the government merged it and the domestic New Zealand National Airways Corporation (NAC) into a single airline under the Air New Zealand name. Air New Zealand was privatised in 1989 but returned to majority government ownership in 2001 after near bankruptcy due to a failed tie-up with Australian carrier Ansett Australia. In the 2017 financial year to June, Air New Zealand carried 15.95 million passengers.

Air New Zealand’s route network focuses on Australasia and the South Pacific, with long-haul flight services to eastern Asia, the Americas and the United Kingdom. It was the last airline to circumnavigate the world with flights to London Heathrow via both Los Angeles and Hong Kong. The latter ended in March 2013 when Air New Zealand stopped Hong Kong – London flights, in favour of a codeshare agreement with Cathay Pacific. The airline’s main hub is Auckland Airport, located near Mangere in the southern part of the Auckland urban area. Air New Zealand is headquartered in a building called “The Hub”, located 20 km (12 mi) from Auckland Airport, in Auckland’s Wynyard Quarter.

Air New Zealand currently operates a fleet of Airbus A320, Airbus A320neo family, Boeing 777, and Boeing 787 jet aircraft, as well as a regional fleet of ATR 72 and Bombardier Q300 turboprop aircraft. Air New Zealand was awarded Airline of the Year in 2010 and 2012 by the Air Transport World Global Airline Awards. In 2014, Air New Zealand was ranked the safest airline in the world by JACDEC

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