Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Co-op Bank. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Co-op Bank? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Co-op Bank

Customer Services

Address

1 Balloon Street, Manchester M60 4EP

Phone

0345 721 2212

Hours

8am - 6pm Monday to Friday, 9am - 5pm Saturday & Sunday.

The Co-operative Bank is the only UK high street bank with a customer-led Ethical Policy which is incorporated into the Bank’s Articles of Association.

The Co-operative Bank plc is a retail and commercial bank in the United Kingdom, with its headquarters in Balloon Street, Manchester.

The Co-operative Bank is the only UK high street bank with a customer-led Ethical Policy which is incorporated into the Bank’s Articles of Association. The Ethical Policy was introduced in 1992 and incorporated into the Bank’s constitution in 2013. The Ethical Policy was revised and expanded in 2015 in line with over 320,000 customer responses to a poll. The latest Values and Ethics report was published in May 2020.

The Bank does not provide banking services to organisations that conflict with customers’ views on a comprehensive range of issues, for example, human rights, environmental stability, international development and animal welfare, or those involved in irresponsible gambling or payday lending as stated in its ethical policy.

Despite its name, the bank has never been a cooperative itself, although it was partly owned by The Co-operative Group until 2017.

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