CitySprint

Customer Services

Address

60 High Street, Redhill, Surrey, RH1 1SH

Phone

01793 836 075

Hours

24 hours a day, 7 days a week

CitySprint is a courier and logistics company based in the UK

CitySprint

Customer Services

Address

60 High Street, Redhill, Surrey, RH1 1SH

Phone

01793 836 075

Hours

24 hours a day, 7 days a week

CitySprint is a courier and logistics company based in the UK

CitySprint is a courier and logistics company based in the UK. The company operates the brands On the dot, CitySprint Health, CitySprint Office, Transworld and CityBags.

CitySprint was launched as a brand in 1999 as part of DMS Corporation. It was incorporated in the UK in 2000 ahead of an MBO in 2001 led by Andrew Bernard to form a same day courier company.

In 2003, they launched their own operating platform, CityTrak, to manage job booking, scheduling and courier tracking. In 2009, CitySprint introduced a real-time GPS tracking system to allow customers to track their deliveries whilst the courier is en route, an industry first at the time. In the same year, CitySprint used the MetaPack delivery management software to enable ASOS.com to offer a same-day delivery service to those living within the M25 and surrounding areas as well as a 50-mile radius of their warehouse in Hemel Hempstead.

In 2015, The Daily Telegraph said that with 2,000 self-employed couriers, CitySprint is the “market leader of same-day delivery services” in the UK.

In 2017, CitySprint unsuccessfully fought a tribunal case relating to a single courier, which found that the individual in question was a worker, rather than self-employed. After losing the case, it chose to apply the ruling to that courier only and require couriers to sign new contracts instead of pay couriers minimum wage and vacation pay, causing the Independent Workers’ Union of Great Britain general secretary to call the act a “mockery of our system of employment rights and protections”.

In 2017, CitySprint sponsored British racing driver Ashley Sutton during his second year in the British Touring Car Championship. In 2018, it became the first courier company to use a Hydrogen van for deliveries.

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