DVLA SORN

Customer Services

Address

Long View Rd, Morriston, Clase, Swansea SA99 1YW

Phone

0300 790 6802

Hours

Mon-Fri 08:30-4:30

The Driver and Vehicle Licensing Agency (DVLA; Welsh: Asiantaeth Trwyddedu Gyrwyr a Cherbydau) is the organisation of the UK government responsible for maintaining a database of drivers in Great Britain and a database of vehicles for the entire United Kingdom. Its counterpart for drivers in Northern Ireland is the Driver and Vehicle Agency (DVA). The agency issues driving licences, organises collection of vehicle excise duty (also known as road tax and road fund licence) and sells personalised registrations. The DVLA is an executive agency of the Department for Transport (DfT).

DVLA SORN

Customer Services

Address

Long View Rd, Morriston, Clase, Swansea SA99 1YW

Phone

0300 790 6802

Hours

Mon-Fri 08:30-4:30

The Driver and Vehicle Licensing Agency (DVLA; Welsh: Asiantaeth Trwyddedu Gyrwyr a Cherbydau) is the organisation of the UK government responsible for maintaining a database of drivers in Great Britain and a database of vehicles for the entire United Kingdom. Its counterpart for drivers in Northern Ireland is the Driver and Vehicle Agency (DVA). The agency issues driving licences, organises collection of vehicle excise duty (also known as road tax and road fund licence) and sells personalised registrations. The DVLA is an executive agency of the Department for Transport (DfT).

Frequent calls to the DVLA are regards to:

  • Vehicle tax and SORN
  • Driving licences and applications
  • Vehicle registration and V5C certificates (logbooks)
  • Driving and medical issues
  • Viewing or sharing your driving licence information
  • Checking someone’s driving licence

The DVLA is based in Swansea, Wales, with a prominent 16-storey building in Clase and offices in Swansea Vale. It was previously known as the Driver and Vehicle Licensing Centre (DVLC). The agency previously had a network of 39 offices around Great Britain, known as the Local Office Network, where users could attend to apply for licences and transact other business, but throughout the course of 2013, the local offices were gradually closed down, and all had been closed by December 2013. The agency’s work is consequently fully centralised in Swansea, with the majority of users having to transact remotely – by post or (for some transactions) by phone.

DVLA introduced Electronic Vehicle Licensing (EVL) in 2004, allowing customers to pay vehicle excise duty online and by telephone. However, customers still have the option to tax their vehicles via the Post Office. A seven-year contract enabling the Post Office to continue to process car tax applications was agreed in November 2012, with the option of a three-year extension.

Customer Services 0300 790 6801
Tax, Log Book (V5C) & SORN enquiries 0300 790 6802
Applications for driving license 0300 790 6801
Medical enquiries 0300 790 6806
Welsh Language Speakers 0300 790 6819
MOT related queries 0300 123 9000
Private/personalised plate queries 0300 123 0883
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