Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Waterstones. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Waterstones? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Waterstones

Customer Services

Address

203/206 Piccadilly, London W1J

Phone

0808 118 8787

Hours

Monday - Friday between 9.30am-5.15pm

Waterstones is a British book retailer

Waterstones, formerly Waterstone’s, is a British book retailer that operates 283 shops, mainly in the United Kingdom and also other nearby countries. As of February 2014, it employs around 3,500 staff in the UK and Europe. An average-sized Waterstones shop sells a range of approximately 30,000 individual books, as well as stationery and other related products.

Established in 1982 by Tim Waterstone, after whom the company was named, the bookseller expanded rapidly until being sold in 1993 to WHSmith. In 1998, Waterstones was bought by a consortium of Waterstone, EMI & Advent International. The company was taken under the umbrella of HMV Group, which later merged the Dillons and Ottakar’s brands into the company. Following several poor sets of results for the group, HMV put the chain up for sale. In May 2011, it was announced that A&NN Capital Fund Management, owned by Russian billionaire Alexander Mamut, had bought the chain for £53.5m and appointed James Daunt as managing director. The company is incorporated in England & Wales as Waterstones Booksellers Ltd, with its registered office at 203–206 Piccadilly, London (which is also the location of its flagship shop). As well as the Waterstones brand, the company owns the London bookseller Hatchards, Irish shop Hodges Figgis, and reached an agreement to purchase Foyles in 2018. In April 2018, hedge fund Elliott Management Corporation bought a majority stake in the company.

The bookseller has concession agreements with Paperchase and previously with coffee chains Costa Coffee and Starbucks in some shops, but since 2012 has introduced its own Café W brand. For a time, Waterstones sold eReaders, including in 2012 partnering with Amazon to sell the Amazon Kindle, but has since pulled out of this market for commercial reasons.

Waterstones administers and supports various literary awards, including the Children’s Laureate award and the Waterstones Children’s Book Prize

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