Lycamobile

Customer Services

Address

3rd Floor Walbrook Building, 195 Marsh Wall, London E14 9SG

Phone

0207 132 0322

Hours

Multilingual Customer Services team that operates from 9 am to 6 pm Monday to Saturday.

Lycamobile is a British mobile virtual network operator (MVNO) operating in 60 countries.

Lycamobile

Customer Services

Address

3rd Floor Walbrook Building, 195 Marsh Wall, London E14 9SG

Phone

0207 132 0322

Hours

Multilingual Customer Services team that operates from 9 am to 6 pm Monday to Saturday.

Lycamobile is a British mobile virtual network operator (MVNO) operating in 60 countries.

Lycamobile (often referred to as Lyca mobile) is a British mobile virtual network operator (MVNO) operating in 60 countries.

Lycatel is focused on the sale of calling cards to wholesalers to then sell on to the public. Lycatel offers online sales of calling cards and direct customer sales through the Lycateleshop. The Lycatel brand is not itself used as a calling card brand name but acts as a parent brand name used on various branded calling cards. The most popular brands of Lycatel calling cards include Africa Tel, Cobra, Eurocity, One+One, Spicy Tel, Supertel, Unitel, Viper and World Call. Each calling card brand features different calling rates to different destinations with some being more suited to single-use (known in the calling card industry as ‘throw-away cards’). Others are more suited to occasional use but will feature a higher standard rate for each call placed. Whilst there is a fair level of confusion between pricing, Lycatel’s underlying charges are significantly less than connecting international calls in a conventional sense.

The Lycatel (or as previously used “Lyca Tel”) brand has been in existence since 2001 although its early ownership and operational structure were significantly distinct in the early 2000s from the present day. The present-day Lycatel brand owners and licensees form a larger organisation although the operational focus of Lycatel remains the sale of a variety of differently branded calling cards to wholesalers. Wholesalers in turn sell onto retailers who then sell primarily to expatriate customers who want to make low-cost international calls.

Lycatel primarily operates via its own national reselling companies or through its service providers in Australia, Austria, Belgium, Canada, Denmark, France, India (an outsourcing operation), Ireland, Italy, Netherlands, Norway, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States and Tunisia.

Lycatel currently holds a wider country-by-country spread than the Lycamobile operations, although Lycamobile has begun operations in countries where Lycatel does not currently have a presence, such as Poland. Although the calling card market is generally considered to be in decline with the arrival of mobile telephony, Lycatel as a whole remains a dominant and significant competitor in the calling card market in Europe.

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