There are more than 25.8 million licences in place and we aim to offer a good service to all our customers. When there is a problem, we rely on feedback from our customers to try to put things right as quickly as possible and improve our services. Ensuring our complaints process addresses the concerns of our customers is very important to us, and that is why our complaints process is ISO10002 certified.
How to make a complaint |
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| Stage 1a: If you wish to make a complaint, please apply in writing to the relevant address below, or alternatively use our Contact us form. and enter “Complaint” within your question. |
General complaintCustomer Relations |
TV Licensing payment card scheme complaintPayment Card Customer Relations |
TV Licensing savings card scheme complaintTSC Customer Relations |
Programme complaintsFor BBC programme complaints please contact: BBC Complaints Tel: 03700 100 222 If you wish to complain about programmes on other channels, please contact the relevant broadcaster directly. |
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