M&S Food

Customer Services

Address

Waterside House, 35 North Wharf Road, London

Phone

0333 014 8222

Hours

Mon-Fri 8 am to 8 pm Sat-Sun 8 am to 5 pm

M&S launched a convenience format. The stores predominantly sell food, however, some larger stores also stock a small selection of general merchandise.

M&S Food

Customer Services

Address

Waterside House, 35 North Wharf Road, London

Phone

0333 014 8222

Hours

Mon-Fri 8 am to 8 pm Sat-Sun 8 am to 5 pm

M&S launched a convenience format. The stores predominantly sell food, however, some larger stores also stock a small selection of general merchandise.

M&S Food is a brand of Marks & Spencer.

M&S launched a convenience format, branded Simply Food in 2001, with the first stores opening in Twickenham and Surbiton. The stores predominantly sell food, however, some larger stores also stock a small selection of general merchandise.

A number of these are run under franchise agreements:

  • SSP Group runs the stores at mainline railway stations and airports.
  • Moto has stores at 45 of its motorway service stations.
  • BP has over 120 petrol stations with Simply Food offerings.

Orders from M&S accounted for more than half of Uniq’s food product supplies to UK retailers in 2010 after several years serving as a major M&S food product supplier.

In 2011 it was noted that M&S were operating express pricing; i.e., charging more in their Simply Food branches than in regular branches. A spokesperson stated that “prices are a little higher than at our high street stores but this reflects the fact that these stores are open longer and are highly convenient for customers on the move”.

The Simply Food brand has been phased out in all stand-alone larger stores since the rebrand in 2015 and the stores have now been branded as “M&S Foodhall.”

In March 2019 M&S announced that they would open more supermarket sized food halls (between 10,000 and 15,000 sq ft.) that would stock their full food range in order to attract more families looking to do a weekly shop. M&S also lowered the price of over 1000 of their popular lines to compete with their larger supermarket rivals such as Tesco and Sainsbury’s.

Marks and Spencer Group plc (commonly abbreviated to M&S and colloquially known as Marks’s or Marks & Sparks) is a major British multinational retailer with headquarters in London, England, that specialises in selling clothing, home products and food products, mostly of its own label. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index, having previously been in the FTSE 100 Index from its creation until 2019.

M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. M&S currently has 959 stores across the UK, including 615 that only sell food products and, through its television advertising, asserts the exclusive nature and luxury of its food and beverages. It also offers an online food delivery service through a joint venture with Ocado.

In 1998, the company became the first British retailer to make a pre-tax profit of over £1 billion, although subsequently, it went into a sudden slump, which took the company and its stakeholders by surprise. In November 2009, it was announced that Marc Bolland, formerly of Morrisons, would take over as chief executive from executive chairman Sir Stuart Rose in early 2010; Rose remained executive chairman until July 2010 and then chairman until January 2011, when he was replaced by Robert Swannell. In recent years, its clothing sales have fallen whilst food sales have increased after axing the St. Michael moniker for its own brand. The company also began to sell branded goods such as Kellogg’s Corn Flakes in November 2008.

On 22 May 2018, it was confirmed that over 100 stores will have closed by 2022 in a “radical” plan. Whether more stores would close was yet to be confirmed.

On 18 August 2020, M&S stated that they were to cut 7,000 jobs over the next three months owing to the coronavirus pandemic.

On 26 May 2021, the company announced plans to close another 30 shops over the next 10 years as part of its turnaround plan.

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