Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Merseyrail. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Merseyrail? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Merseyrail

Customer Services

Address

Lord Nelson Street, Liverpool, L1 1JF

Phone

0151 555 1111

Hours

Monday to Friday from 07:00 to 19:00hrs

Merseyrail is an urban rail network serving Liverpool, the surrounding Liverpool City Region, the Wirral Peninsula, and the adjacent areas of Cheshire and Lancashire

Merseyrail is an urban rail network serving Liverpool, England, the surrounding Liverpool City Region, the Wirral Peninsula, and the adjacent areas of Cheshire and Lancashire. The core of the network is formed by two dedicated electrified lines known as the Northern Line and the Wirral Line, which serve underground stations in the centres of Liverpool and Birkenhead. Separate from the third rail electrified network is the City Line, which is a term used by the governing body Merseytravel referring to local Northern Trains services it sponsors serving in its area operating on the Liverpool to Manchester Lines and Liverpool to Wigan Line. Many of the City Line stations are branded Merseyrail using Merseyrail ticketing.

The Merseyrail third rail network has 68 stations and 75 miles of route, of which 6.5 miles are underground. Carrying approximately 110,000 passengers each weekday, or 34 million passengers per year, it is one of the most heavily used urban railway networks in the UK outside London.

The first part of the large comprehensive urban network was initially opened in 1977 by merging separate rail lines by constructing new tunnels under Liverpool city centre and Birkenhead. Although financial constraints have prevented some of the 1970s plans for the network from being realised, the network has been extended on its peripheries, with additional extensions proposed. The extensions were created by electrifying existing lines and then transferring the electrified sections into Merseyrail.

The network is operated by a joint venture between franchise holder Serco and Abellio, who superseded Arriva Trains Merseyside in 2003. The contract is for 25 years expiring in 2028. As of 2015, Serco-Abellio operates a fleet of 59 trains and employ 1,200 people.

Point-to-point or return tickets are purchased from staffed offices or ticket machines, but the system is tightly integrated with Merseytravel’s City Region-wide pass system, which also encompasses the Mersey Ferries and city and regional bus networks. Merseytravel’s smart ticketing is via the local MetroCard smartcard system, including Merseyrail travel.

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