Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Welsh Water. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Welsh Water? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Welsh Water

Customer Services

Address

Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT

Phone

0800 052 0145

Hours

8am to 6pm Monday to Friday and 9am to 1pm on Saturday

Dŵr Cymru Welsh Water is a not-for-profit company that supplies drinking water and wastewater services to most of Wales

Dŵr Cymru Welsh Water is a not-for-profit company that supplies drinking water and wastewater services to most of Wales and parts of western England that border Wales. In total, it serves around 1.4 million households and businesses and around three million people – and supplies nearly 830 million litres of drinking water per day.

It is regulated under the Water Industry Act 1991 as amended by the Water Act 2014

Welsh Water originated from the privatisation in 1989 of water supply and wastewater arms of the Welsh Water Authority which itself had its origins in the Welsh National Water Development Authority that was created by the 1973 restructuring of the water industry in England and Wales.

Welsh Water Authority was privatised by stock market flotation in 1989, along with the other nine regional water authorities, which provided the company with a substantial cash surplus for some years, which is used to diversify in a wide range of sectors including leisure (Hotels, Fishing etc.). It renamed itself, Hyder, in 1996 after taking over a local electricity company (SWALEC) and becoming a water and electricity multi-utility.

However, in 1999/2000, following the Windfall Tax on utility profits and the 1999 Ofwat price review, Hyder got into financial difficulties which led to its breakup following a takeover battle. Western Power Distribution purchased Hyder on 15 September 2000 with a view to acquiring its electricity distribution business and rapidly sold off Hyder’s other assets. Dŵr Cymru Welsh Water was sold, along with £1.85 billion of Hyder debt, for £1 by WPD to Glas Cymru, a company set up by Nigel Annett and Chris Jones with the support of the company’s first chairman Lord Burns to run the company for public benefit. Under the terms of its licence, Glas Cymru, a company limited by guarantee, may not operate in sectors other than water.

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