Specsavers

Customer Services

Address

La Villiaze, St. Andrew's, Guernsey. GY6 8YP.

Phone

0808 172 00 72

Hours

Not known

Specsavers optician services for eyesight testing and sells glasses, sunglasses, and contact lenses.

Specsavers

Customer Services

Address

La Villiaze, St. Andrew's, Guernsey. GY6 8YP.

Phone

0808 172 00 72

Hours

Not known

Specsavers optician services for eyesight testing and sells glasses, sunglasses, and contact lenses.

Specsavers Optical Group Ltd is a British multinational optical retail chain, which operates mainly in the UK, Ireland, Australasia and the Nordic countries. The chain offers optician services for eyesight testing and sells glasses, sunglasses, and contact lenses. It also sells hearing aids. In the United Kingdom in 2012, it had the largest single market share of the four major opticians, with 42% of the market.

The company had a total turnover of 2.78 billion in 2018/2019 with 2,111 branches in the United Kingdom, Guernsey, Jersey, Ireland, Norway, Sweden, Finland, Denmark (under the brand Louis Nielsen), Netherlands, Spain, Australia, New Zealand and Canada.

The firm operates most of its stores under a ‘Joint or Shared Venture Partnership’, consisting of a partnership between an Optometry Director and a Retail Director.

This is similar to a franchise agreement; however, unlike many franchises, a customer from one branch of the company should expect to get equal service from another branch. It also differs in that Specsavers own shares in the franchisee business rather than just providing goods and services under a franchise agreement. In other territories such as Sweden, Norway and Spain, they operate a normal franchise agreement.

The company took advantage of the development of the Any Qualified Provider initiative in the English National Health Service from 2009 to expand into the hearing aid business.

In May 2020, Specsavers set up a video consultation service for the first time, to check people’s eyes and hearing aids during the COVID-19 outbreak.

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