Shell Energy

Customer Services

Address

Shell Energy, PO Box 6363, Coventry CV3 9LR

Phone

0330 094 5800

Hours

Monday to Friday 8am to 6.30pm Saturday 9am to 4pm

Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom

Shell Energy

Customer Services

Address

Shell Energy, PO Box 6363, Coventry CV3 9LR

Phone

0330 094 5800

Hours

Monday to Friday 8am to 6.30pm Saturday 9am to 4pm

Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom

Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. In October 2013 the Coventry-based company was ranked as the seventh-largest supplier in the UK, making it the largest outside the Big Six. By September 2014 the company had a market share of 2% and in March 2019 it had 700,000 customers.

The company does not generate electricity, instead purchasing it from international markets. The company had a relationship with Shell, where it acted as an intermediary to purchase wholesale energy on the global market. Shell reached an agreement to purchase the company in December 2017, and completed the acquisition in February 2018. Rebranding to Shell Energy took place in March 2019 and the business now forms part of Shell’s New Energies division.

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