Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with South Western Railway. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with South Western Railway? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

South Western Railway

Customer Services

Address

4th Floor Capital House, 25 Chapel Street, London, NW1 5DH

Phone

0345 6000 650

Hours

06:00 to 22:00 every day

South Western Railway (SWR), is a British train operating company owned by FirstGroup (70%) and MTR Corporation (30%) that operates the South Western franchise.

First MTR South Western Trains Limited, trading as South Western Railway (SWR), is a British train operating company owned by FirstGroup (70%) and MTR Corporation (30%) that operates the South Western franchise. It operates commuter services from its Central London terminus at London Waterloo to South West London. SWR provides suburban services in the counties of Surrey, Hampshire and Dorset, as well as regional services in Devon, Somerset, Berkshire and Wiltshire. Its subsidiary Island Line operates services on the Isle of Wight.

SWR was awarded the South Western franchise in March 2017, and took over from South West Trains on 20 August 2017.

South Western Railway Mainline Services

South Western Railway operates regular services on four mainline routes:

The South West Main Line (SWML) runs between London (Waterloo station) and the town of Weymouth; the route passes through several large towns and cities, including Woking, Basingstoke, Winchester, Southampton, Bournemouth, Poole and Dorchester. South Western Railway operates trains along the entire length of the line. Almost all trains operated by the company start from or terminate at London Waterloo; these include stopping services as far as Basingstoke, semi-fast services to/from Southampton and Poole, and express services to/from Weymouth. There are also trains to and from Portsmouth; these trains branch off the SWML at Eastleigh, then proceed via the Eastleigh to Fareham and West Coastway lines to Portsmouth Harbour station. In addition to the South Western Railway services, CrossCountry operates regular passenger services on the line between Basingstoke, Southampton and Bournemouth; these usually run to and from Manchester or Newcastle.

The Portsmouth Direct Line (PDL) branches off the SWML at Woking and runs to Portsmouth via Guildford, Haslemere, Petersfield and Havant. South Western Railway operates all passenger trains on this route; these include fast and semi-fast services between London and Portsmouth, and semi-fast services as far as Haslemere.

The West of England Main Line (WEML) is the only mainline route that is not fully electrified. It leaves the SWML at Basingstoke and runs to Exeter via Andover, Salisbury, Gillingham and Yeovil. South Western Railway is the only operator on the line, with most services running between London and either Salisbury or Exeter St Davids. Some peak-time services terminate at various other destinations on the line, including Gillingham and Andover; other peak services branch off the line and run to Bristol Temple Meads station via the Wessex Main Line. On Summer Saturdays, there is also a daily return service to Weymouth, which leaves the WEML at Yeovil Junction and continues via the Heart of Wessex Line.
The Alton Line leaves the SWML at Brookwood (just after Woking) and runs to Alton via Aldershot and Farnham. It is the shortest of the four mainline routes and as such, it is sometimes considered an outer suburban route instead (however for ticketing purposes, it is classed as a mainline route). Services usually run the full length of the line between London and Alton, though some services terminate at Farnham.

In total, there are 14 mainline trains per hour departing London Waterloo in the off-peak; this number increases in the peak hours. The majority of mainline services are operated by Class 444 or Class 450 EMUs, except for the West of England Main Line which is always operated by Class 158 or Class 159 DMUs (because it is unelectrified) and the Alton Line which also sees the occasional use of Class 458 units.

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