Snappy Shopper is a free app that allows you to order groceries from your local shops and get it delivered directly to your door in as little as 30 minutes.

Your agreement is with Snappy Shopper, however, the delivery will be made from the stores that they partner with.

Stores try their best to provide the products you have ordered but unfortunately, products can sometimes be out of stock.

If this happens, the store may offer to substitute your product as best they can. If the substituted product is cheaper you’ll be refunded the difference. If the substitute is more expensive you won’t be charged any more than the original item.

Any substitutions are highlighted on your receipt. Please check this on delivery of your order and if you’re not happy with any substitutions just return them to the driver to be refunded for those items.

Please note that refunds can take anywhere from 1-10 working days to return to your bank and this is dependent on your bank’s refund policy.