Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Thomas Cook. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Thomas Cook? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Thomas Cook

Customer Services

Address

The Broadgate Tower, Third Floor, 20 Primrose Street, London EC2A 2RS

Phone

020 8016 3295

Hours

10am - 6pm

In September 2020, Fosun International launched Thomas Cook Holidays as the successor to the company, hiring former Thomas Cook Group staff in the process.

Thomas Cook Group plc was a British global travel group which was listed on the London Stock Exchange from its formation on 19 June 2007 by the merger of Thomas Cook AG (itself the successor to Thomas Cook & Son) and MyTravel Group until 23 September 2019 when it went into compulsory liquidation. The group operated as a tour operator and airline, in addition it also operated travel agencies in Europe. At the time of the group’s collapse, approximately 21,000 worldwide employees were left without jobs (including 9,000 UK staff) and 600,000 customers (150,000 from the UK) were left abroad, triggering the UK’s largest peacetime repatriation.

After the collapse, segments of the company were purchased by others, including the travel stores in the UK, the airlines, the Thomas Cook name and logo, the hotel brands and the tour operators. Thomas Cook India was not affected, as Thomas Cook India is an entirely different entity since August 2012 when it was acquired by Fairfax Financial. In September 2020, Fosun International launched Thomas Cook Holidays as the successor to the company, hiring former Thomas Cook Group staff in the process.

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