Directory Network

Transport for Wales

Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Transport for Wales. The direct number can be found here at a lower cost.

tfw.wales

Call from a Mobile
Click to Call
Landline
0903 694 6799

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Click to Call
0903 694 6799

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

  • What Is Directory Network?

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

  • Record Your Call

Want to record your call with Transport for Wales? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

  • Our Services

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Transport for Wales

Customer Services

Website

https://tfw.wales/help-and-contact/rail/contact-us

Address

3 Llys Cadwyn Pontypridd Rhondda Cynon Taf CF37 4TH

Phone

0333 3211 202

Hours

Monday to Saturday: 08:00 - 20:00 Sundays: 10:00 - 20:00

Transport for Wales (TfW; Welsh: Trafnidiaeth Cymru; TrC), is a not-for-profit company owned by the Welsh Government. TfW oversees the Transport for Wales Group (TfW Group) consisting of itself and its subsidiaries; Transport for Wales Rail Limited, the train operator of the Wales & Borders railway

Transport for Wales (TfW; Welsh: Trafnidiaeth Cymru; TrC), is a not-for-profit company owned by the Welsh Government and managed at arm’s length by its appointed board. TfW oversees the Transport for Wales Group (TfW Group) consisting of itself and its subsidiaries; Transport for Wales Rail Limited, the train operator of the Wales & Borders railway franchise, and TfW Innovation Services Limited; a joint venture between TfW (51%), and former operator KeolisAmey Wales (49%).

TfW contracted KeolisAmey Wales in 2018 to run using the trading name Transport for Wales Rail Services. Due to a fall in passengers caused by the COVID-19 pandemic, a Welsh-government owned company, Transport for Wales Rail Limited, took over the day-to-day operations of the franchise on 7 February 2021.

It was established to provide support and expertise to the Welsh Government in connection with transport projects in Wales. In 2017, it procured the new Operator and Development Partner for the Wales & Borders railway franchise[8] under powers delegated to the Welsh Government under the Government of Wales Act 2006.[9]

The company introduced the Transport for Wales brand to replace the now-defunct Arriva Trains Wales brand on the Wales & Borders franchise from 14 October 2018. The franchise was fully operated by KeolisAmey Wales.[10][11][12]

In Summer 2020 the Welsh Government withdrew the Bus Services (Wales) Bill that they were developing, which would have provided local councils with the statutory power to franchise bus routes in Wales. This was because they aimed, as part of other reasons “to utilise Transport for Wales as the main delivery and procurement body for the bus system, transferring the roles from local authorities, in return for the local authorities becoming part ‘owners’ of TfW”.[13]

On 22 October 2020, the Welsh Government announced that the Wales and Borders rail franchise was to transfer operations to a Welsh-government owned rail operator of last resort, due to the COVID-19 pandemic, all staff, operations, and branding were transferred to the new company on 7 February 2021.

Copyright © 2021 Directory Network 2021 All rights reserved.

Copyright © 2021 Directory Network 2021 All rights reserved.

Copyright © 2021

Directory Network 2021
All rights reserved.

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