Pandora

Customer Services

Address

33 George Street, London, W1U 3BH

Phone

0808 234 5431

Hours

Monday - Friday 8am - 6pm Saturday 8am - 5pm

Pandora is a Danish jewellery manufacturer and retailer founded in 1982 by Per Enevoldsen

Pandora

Customer Services

Address

33 George Street, London, W1U 3BH

Phone

0808 234 5431

Hours

Monday - Friday 8am - 6pm Saturday 8am - 5pm

Pandora is a Danish jewellery manufacturer and retailer founded in 1982 by Per Enevoldsen

Pandora A/S (often styled PANDORA) is a Danish jewellery manufacturer and retailer founded in 1982 by Per Enevoldsen. The company started as a family-run jewellery shop in Copenhagen.

Pandora is known for its customizable charm bracelets, designer rings, earrings, necklaces and (now discontinued) watches. The company has a production site in Thailand and markets its products in more than 100 countries on six continents with more than 6,700 points of sale.

Pandora was founded in 1982 by Danish goldsmith Per Enevoldsen and, his then-wife, Winnie Enevoldsen. The pair began on a small scale by importing jewellery from Thailand and selling it to consumers.

In 1987 the company ended its retail operations and became a pure wholesaler; two years later Enevoldsen hired in-house designers and established a manufacturing site in Thailand, where it is still located. With low production costs and an efficient supply chain, the Enevoldsens could provide affordable, hand-finished jewellery for the mass market. Pandora’s collection grew to include an assortment of rings, necklaces, earrings and watches. It started selling its signature charm bracelets in 2000 after several years of development, protected by a patent.

The Danish private equity group Axcel bought a 60% stake in the company from the Enevoldsen family in 2008. Shares totalling DKK 9.96 billion (US$ 1.84 billion) were sold in an IPO in October 2010, one of the biggest IPOs in Europe that year, giving Pandora a market capitalisation of around DKK 27 billion. The company is publicly listed on the NASDAQ OMX Copenhagen Stock Exchange in Denmark and is a component of the OMX Copenhagen 20 index.

Pandora became the world’s third-largest jewellery company in terms of sales, after Cartier and Tiffany & Co. In 2011, more than one piece of Pandora jewellery was sold every second on average.

Shares fell nearly 80% in 2011 after a shift in focus to higher-end designs alienated core customers, but performance recovered after a return to the more affordable mass market, with the group reporting revenue of DKK 19 billion and net profit in excess of DKK 3 billion in 2014. In 2020 and due to the Covid-19 pandemic, 80% of Pandora’s 2,700 stores around the world were closed. However, the company kept paying to all its staff in full, even for those who used to work in the closed stores.

In early May 2021, Pandora announced the company would phase out mined diamonds in favour of gems manufactured in a laboratory. The new diamond jewellery will first be sold in the United Kingdom before being sold globally in 2022. The world’s largest jewellery brand with 19 billion Danish kroner in revenue and a retail network of around 2,700 stores.

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