Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Northumbrian Water. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Northumbrian Water? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Northumbrian Water

Customer Services

Address

Northumbria House, Abbey Road, Durham, DH1 5FJ

Phone

0345 733 5566

Hours

8am to 7pm Monday to Friday, and, 8am to 1pm on Saturdays

Northumbrian Water Limited is a water company in the UK

Northumbrian Water Limited is a water company in the United Kingdom, providing mains water and sewerage services in the English counties of Northumberland, Tyne and Wear, Durham and parts of North Yorkshire, and also supplying water as Essex and Suffolk Water. It is a wholly-owned subsidiary of Northumbrian Water Group.

Northumbrian Water’s operations cover an area of 9,400 km2 and extend from the urban conurbations of Tyneside, Wearside and Teesside to the sparsely populated rural districts of Durham and Northumberland. A small area around Hartlepool is excluded from NW’s water supply licence; this area is supplied by Hartlepool Water, a water-only company.

The total population served by NW is 2.7m people using:

  • 44 impounding reservoirs
  • 57 water treatment works
  • 344 water pumping stations
  • 338 water service reservoirs
  • 25,545 km of water mains
  • 418 sewage treatment works
  • 765 sewage pumping stations
  • 29,724 km of sewers (including the transfer of 13,510 km of private drains and sewers on 1 October 2011)
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