West Midlands Railway

Customer Services

Address

2nd Floor St Andrew's House, 18-20 St Andrew Street, London, United Kingdom, EC4A 3AG

Phone

0333 311 0039

Hours

Telesales and journey planning (7-days a week: 8am – 10pm) Online sales support (7-days a week: 8am – 10pm) Assisted travel bookings and information (7-days a week 8am ​– 10pm. Weekends and Bank Holidays: 8am – 4pm) Customer relations queries (Monday to Friday: 7am – 7pm. Weekends and Bank Holidays: 8am – 4pm

West Midland Trains operates passenger trains on the West Midlands franchise between London and the English Midlands

West Midlands Railway

Customer Services

Address

2nd Floor St Andrew's House, 18-20 St Andrew Street, London, United Kingdom, EC4A 3AG

Phone

0333 311 0039

Hours

Telesales and journey planning (7-days a week: 8am – 10pm) Online sales support (7-days a week: 8am – 10pm) Assisted travel bookings and information (7-days a week 8am ​– 10pm. Weekends and Bank Holidays: 8am – 4pm) Customer relations queries (Monday to Friday: 7am – 7pm. Weekends and Bank Holidays: 8am – 4pm

West Midland Trains operates passenger trains on the West Midlands franchise between London and the English Midlands

West Midlands Trains (WMT) is a train operating company in the United Kingdom. It operates passenger trains on the West Midlands franchise between London and the English Midlands under two trade names: West Midlands Railway (WMR) (within the West Midlands region) and London Northwestern Railway (LNR) (outside the region).

It is owned by a consortium of three companies: Abellio, JR East and Mitsui & Co.

Unlike the previous London Midland franchise, which was solely accountable to the DfT, West Midlands is also accountable for services that operate wholly within the West Midlands region to West Midlands Rail Executive, a group of 16 local authorities. However, DfT must still approve any changes West Midlands Rail wish to make until the franchise is re-let.

Skip to content