Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with SilentNight. The direct number can be found here at a lower cost.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with SilentNight? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

SilentNight

Customer Services

Address

Long Ing Business Park Long Ing Lane Barnoldswick Lancashire BB18 6BJ

Phone

0333 123 0892

Hours

8:30 - 17:00 Mon - Thurs & 8:30 - 16:30 Fri

Silentnight is the largest UK manufacturer of beds & mattresses

Silentnight is the largest UK manufacturer of beds & mattresses and is located in Barnoldswick, Lancashire, England. The company is owned by HIG Europe who acquired the company on 10 May 2011, following a period in administration. The company also manufactures Rest Assured beds & mattresses and was originally founded in 1946.

The brand is Silentnight, and the company name is Silentnight Group.

The company was founded on 11 July 1946 by Tom Clarke. It was founded as Clarke’s Mattresses Limited in Skipton with the gratuity paid to Tom after he was demobbed from the Royal Navy. The name was changed to Silentnight Limited in 1951 at the suggestion of Tom’s wife, Joan. Clarke later said that the name change was a brainwave that brought millions into the company.

The company floated on the stock market in 1973 but due to market uncertainty and a loss of confidence with the management, the Clarke family took full possession of the company again in 2003 and the company became private.

During the 1980s, and again in the 2000s and the 2010s, the company was the United Kingdom’s largest bed manufacturer.

The companies fortunes declined in private ownership and, in May 2011, the company was saved from receivership by HIG Europe, a private equity company. Much of the existing management was replaced in 2011, including the Clarke family.

HIG Europe spent £19 million acquiring the company, but in doing so, shelved some of the pension scheme rights for retired and current workers. The Pensions Regulator served notice in 2013 that they would start legal proceedings to reverse this process and force HIG to re-invest £17.2 million back into the company’s pension pot. HIG eventually agreed a £25 million settlement with the regulator in 2021.

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