Zoom Meetings (commonly shortened to Zoom, and stylised as zoom) is a proprietary video teleconferencing software program developed by Zoom Video Communications. The free plan allows up to 100 concurrent participants, with a 40-minute time restriction. Users have the option to upgrade by subscribing to a paid plan. The highest plan supports up to 1,000 concurrent participants for meetings lasting up to 30 hours.

During the COVID-19 pandemic, there was a major increase in the use of Zoom for remote work, distance education, and online social relations. The increase led to Zoom being the 5th most downloaded mobile app worldwide in 2020 at 477 million downloads.

In September 2020, Zoom added new accessibility features to make the app easier to use for those who are deaf, hard of hearing, or visually impaired. New features include the ability to move around video windows in gallery view, pin video windows to be spotlighted; improved keyboard shortcuts; new tools to adjust the size of closed captioning text; and sign language interpreters’ windows can now sit directly next to the speaker.

In October 2020 at Zoomtopia, Zoom’s annual user conference, the company unveiled OnZoom, a virtual event marketplace with an integrated payment system where users can host and promote free or paid live events. With OnZoom, users will be able to schedule and host one-time events or event series for up to 1,000 attendees, and sell tickets online. The company also announced Zoom Apps, a feature integrating third-party apps so they can be used within the Zoom interface during meetings. The first such apps were expected to be available around the end of 2020, from companies including Slack, Salesforce, Dropbox. and Qatalog. In October 2020, Zoom gave its users better security with an upgrade to end-to-end encryption for its online meetings network.

On March 22, 2021, Zoom announced that it would start selling its videoconferencing technology as a white-label product, so other companies can embed it in their own products, with the calls running over Zoom but not carrying the company’s brand name.

In August 2021, Zoom launched a new feature called Focus Mode. It is designed for use in digital classrooms and other educational settings. When active, the mode will hide participants’ screens from each other (though they can see each other’s names) while the host retains the ability to see everyone’s camera stream or screen share. The feature is available across all Zoom accounts, including free ones.

In September 2021 at Zoomtopia, the company announced that end-to-end encryption would now be available as an upgrade for Zoom Phone users. The company also announced Bring Your Own Key (BYOK) (for users to manage their own encryption keys that Zoom cannot access or see), Verified Identity (a multi-factor authentication feature working through Okta that allows users to confirm the identity of meeting participants), and Video Engagement Center (for businesses to digitally interact with customers). Other announced updates include revamped virtual whiteboard features, including touchscreen whiteboards that can be digitized for remote participants, and improved collaboration between Zoom Meetings and Zoom Chat.

In October 2021, the option to automatically generate closed captions in English for Zoom meetings was expanded to all accounts, including free ones. The feature had previously only been available for Premium users.